SA Recommendation and Horror Stories from Everywhere [Archive]

roxxxstr

12-08-2008, 03:24 PM

I started this thread for all of us to, in a way, rate service advisors and let us know what dealerships they work at to give the members on this forum an idea of who to go to in their area. So if you have any great comments or terrible nightmare stories about any service advisors please let us know and don't forget to tell us what dealership they work at! Thanks! :D

roxxxstr

12-08-2008, 03:30 PM

I've been going to BH BMW and working with Jeff in service. He's a really nice and funny guy if anyone goes to that service lot. He does the most for you and your car and even though it's weird to say this because it should be expected, I appreciate that. But as we all know, to find someone in the CUSTOMER SERVICE industry today with manners and respect is like finding Lewis Hamilton at your local Target buying pillow cases and scented candles.

Laidback

12-08-2008, 04:06 PM

Forum sponsor Center BMW does great work:)

roxxxstr

12-08-2008, 06:34 PM

Center BMW is a stand up dealership! Wish they were closer to me, but they are definitely on my hit list for when I'm in need of serious work!

NeRwEEzy

12-08-2008, 07:48 PM

I go to McKenna in Norwalk. =)

Phiberglass

12-08-2008, 08:18 PM

I had Lahna twice over the past month over at Irvine BMW, she was very helpful and quite cute. However, the techs didn't seem to competent over there. I will try out Sterling next time most likely.

NeRwEEzy

12-08-2008, 09:02 PM

I had Lahna twice over the past month over at Irvine BMW, she was very helpful and quite cute. However, the techs didn't seem to competent over there. I will try out Sterling next time most likely.

crevier is good too =)

roxxxstr

12-08-2008, 09:03 PM

Thank you for the constructive comments. They will better the members and hopefully SA's as well. :)

Laidback

12-08-2008, 10:50 PM

I read Crevier is not good as it use to be:confused:
crevier is good too =)

tom @ eas

12-08-2008, 10:55 PM

Just to let you know - we do offer full SSS/OPS services and are non-prejudiced when it comes to existing modifications.

All scanning is performed via autologic with MOST/fibre capabilities.

roxxxstr

12-08-2008, 11:10 PM

Just to let you know - we do offer full SSS/OPS services and are non-prejudiced when it comes to existing modifications.

All scanning is performed via autologic with MOST/fibre capabilities.

Hey Tom, a little insight for the people that don't know what SSS/OPS stands for... :o

tom @ eas

12-08-2008, 11:14 PM

Hey Tom, a little insight for the people that don't know what SSS/OPS stands for... :o

Essentially BMW's equipment in layman's terms.

We have access to PROGMAN updates as soon as BMW releases them along with coding, component activation and diagnostics in real-time.

roxxxstr

12-08-2008, 11:21 PM

Essentially BMW's equipment in layman's terms.

We have access to PROGMAN updates as soon as BMW releases them along with coding, component activation and diagnostics in real-time.

Are the services at EAS financially covered by BMW and/or a third party warranty the same as if I went to a BMW dealership service lot?

t3stman

12-08-2008, 11:47 PM

I used to go to Crevier but now i take my car to Sterlin BMW. Chris Zappia is the SA and really a cool guy. He owns an AW M5 :D

Phiberglass

12-09-2008, 12:19 AM

Are the services at EAS financially covered by BMW and/or a third party warranty the same as if I went to a BMW dealership service lot?

Also wondering the same.

I used to go to Crevier but now i take my car to Sterlin BMW. Chris Zappia is the SA and really a cool guy. He owns an AW M5 :D

I've heard good stuff about Sterling. I will definitely go there next time (Hopefully my 15k or so maintenance). I have a friend in the VW scene and his friend Mike works at Sterling I believe, I've only met him once but he seems like a good guy and is very into the car scene.

roxxxstr

12-09-2008, 01:08 AM

I've heard good stuff about Sterling. I will definitely go there next time (Hopefully my 15k or so maintenance). I have a friend in the VW scene and his friend Mike works at Sterling I believe, I've only met him once but he seems like a good guy and is very into the car scene.

Where is Sterling located?

tom @ eas

12-09-2008, 09:21 AM

Are the services at EAS financially covered by BMW and/or a third party warranty the same as if I went to a BMW dealership service lot?

We are, but will tell you if there is a potential risk before doing any work beforehand. If you're any bit unsure - it's best to stick to your dealer.

NinetyEight740

12-22-2008, 09:43 AM

Sterling is loacated on PCH in Newport Beach!!! I take all my cars there for service ;)

Request Ernie Guzman for your service advisor.

MFIZZLENYC

12-22-2008, 11:18 AM

Sterling is a great if your under warranty...

If not.... well get ready to pay.... alot...

Rab Dog

12-22-2008, 11:43 AM

Sterling is a great if your under warranty...

If not.... well get ready to pay.... alot...

Im under warranty went to Sterling since I threw a CEL light.. Long story short the service manager got involved and since my car has an after market exhaust they would not touch my car. My SA got written up for it as well.

Sterling is cracking down on cars that have after market parts on there cars not installed by them.

Stay Away!!

Laidback

12-22-2008, 12:03 PM

Hi bro,

Glad to have met you yesterday and welcome to your new home:)Sterling is loacated on PCH in Newport Beach!!! I take all my cars there for service ;)

Request Ernie Guzman for your service advisor.

NinetyEight740

12-22-2008, 01:51 PM

ha ha yea i will try to post here as much as i can. Feel free to contact me for any help you may need. Dont forget, STERLING BMW!!!

Laidback

12-22-2008, 02:03 PM

For sure:drool: and also if you can share some of your knowledge/tips tpu us Mfesters:Dha ha yea i will try to post here as much as i can. Feel free to contact me for any help you may need. Dont forget, STERLING BMW!!!